Warranty

Thank you for your interest in the products and services from Hendra Hardware. This Limited Warranty applies only to physical goods, purchased from Hendra Hardware. In most cases, how the warranty is processed is governed solely by the manufacturer or the manufacturers licenced agent. This may take the form of repair or replacement at their discretion / instruction. Please keep this in mind when dealing with our staff as this choice is not made at a store level.

What does this limited warranty cover? This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Hendra Hardware will organise repair or replacement, at no charge, the products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems? Hendra Hardware will receive the product for return on the subject of communication with what the set directions are from the supplier.

How long does the coverage last? The Warranty Period for Physical Goods purchased from Hendra Hardware is based on the product that has been purchased. Please see staff before purchase to understand what the period of coverage is. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or what the supplier’s coverage period is, from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover? This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do? To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.